Just opened an account and already having communication issues

I have app**** for an account with FNB and was approved. My card was supposed to be delivered. Upon completing the application on the phone, I was told that my card was going to be delivered once ready and when I asked your consultant if I should give my delivery address, I was told that the courier company would contact me for this. I am upset at the fact that my card was now sent to Cape Town, even though I don't live there, but in Johannesburg. This happens due to the fact that when I wanted to give my address to your consultant, I was shut down saying that the courier people will contact me.

I am now forced to wait until the card has been sent back to Johannesburg and then only will delivery be arranged. As a new client of FNB, I am on the verge of just cancelling my account and banking with someone else, more professional.

Thanks Tashriq