Just not good enough EBUCKS
<p>Thank you FNB for coming back to me and advising that FNB's ebucks IT system has been experiencing problems since September 2016 . But that's not good enough. I have been having disagreements with Dischem, Hyper etc etc because each time I have used the ebucks card my ebucks balance stays the same. What I find really shocking is that there has been no announcement on your website or via SMS etc to your clients. Are we supposed to smell that FNB are having IT issues???</p> <p>Wow</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)