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Paul M

1 reviews | Active since May 2016

14 Feb 2017, 10:45

JUST NOT COMING BACK

<p>This journey litterally started almost a year ago before selling my house. Continious promises of assessment, same old letters and totally contravening a court order is what FNB has done. Overcharging and pushing up rates against a court order is not allowed. They promised me feedback by the 8th of February, come and gone. They promised me feedback last year, which they still dont fully understand. they promised to get back by the 13th and its gone. They charged me 10.15% against a court order that said for 123 months they would only charge at 9.15%. They promise and promise and thats all one gets. Now i am taking this to the Banking ambudsman and Carte Blance. no more will we be exploited by banks.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2017, 11:56
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

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Paul M's update15 Feb 2017, 09:56
Reviewer Update

Ok I will await feedback.