Just not acceptable

I go to brackenfell branch to get a statement with my address on it to use a proof of residence needed by licensing department. I needed to update my details , after the painful experience of getting that done ... I need the statement with the new address . Guess what it only updates tomorrow. WHY with the peer of realtime systems can it not show now ? Secondly I need to ask , all banks including yourselves preferred delivery of statements is now email , it saves coat and paper. Then why is it that you don't except this as proof of address , say from Tekom or SARS ... It needs to be posted , yet you yourselves don't post it ... Am I the only one who sees the problem here???