Just no sensible feedback from FNB

I have logged possible ***** on my cheque account on 28 December 2023 and another dispute on 7 January 2024. Even phoning the ***** line, you will be directed to phone another number. After 10 minutes of holding on, you get cut off. I just need more info on the dispute and someone to tell me the outcome of the ***** case. 3 Transactions on Uber eats during a 3 hour period. If you look at my Uber eat history I maybe used them 7 times during 2023 and only Burger King. These transactions happened after I tapped to withdraw money. How difficult could it be to provide me with useful updates. I have been a customer for over 15 years and have insurance products as, well. Very on time to deduct premium, but when you query info there is no way to get through.