Just no response after 2 reports

Item: FNB (First National Bank)
Rating: 2
Author: Grant P

I have still not had response from FNB re. my previous 2 reports. An agent phoned me last week and said she would come back to me. Well, as expected, I am still waiting. This is pathetic service from FNB, especially since I was told by an agent that my credit card was approved and was on its way to my local branch.

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Replies (1)

FNB (First National Bank)'s replyOfficial

27 May 2015, 16:23

Hello grantpieterse,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply27 May 2015, 16:23

Official