Just looking for bank statements: No help

Goo day<br> <br> I have emailed FNB more than a week ago from my online banking for bank statements until today. 3 day later someone *********** phoned me, and asked if I have been helped. When I explained to her what I wanted she kept me on the phone for 30 minutes to search for a way to do it. <br> <br> She told me she will phone me back. She tried, but I was busy at telkom. No one ever phoned again. No number left, anything. 2 day ago I logged a complaint on your website. The email I received said someone will get back to me in 24 hours. It's no longer than 48 hours and still no one contacted me! Is this the extremes I have to go to for help!<br> <br> I am struggeling with Bonitas- And they will not help me without banking statements until today. Online I can only download until December 2015. What is that all about anyways???<br> <br>