JP
Jean P

1 reviews | Active since Jan 2018

09 Jan 2018, 16:06

Just Kept charging

A while ago (so long ago, I can not tell you the date) I had canceled my FNB account. I subsequently moved on to another bank and this week received a mail from FNB. It seems that they did not close my bank account and now want to claim that I have to pay them the R185 that accumulated each month. This ended up several thousand rands worth of fees. For a service, I had canceled? This is nothing more than FNB trying to ***** from me. I dispute this debt wholeheartedly and will not cave in to pay money to a bank just because they could not follow instructions. How on earth!!!! There has been no movement on the account at all for well over a year, probably even 2

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jan 2018, 09:40
Official

Hello Jeanfpret ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

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I do apologise for any inconvenience caused.

Regards,

Client Experience Team