LH
Lana H

1 reviews | Active since Jun 2019

07 Oct 2021, 10:50

Just help???

I am getting EXTREMELY frustrated. I have been trying to get clarification on a very simple matter since last week Friday and Every time I just get told to wait another 24 hours (since last Monday) and then get transferred to a department with a terrible telephone connection. The issue has been reported 5 times now! Can someone please just sort it out. If I get transferred one more time I’m going to completely lose it! Please just help!!

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Replies (2)
LH
Lana H's update08 Oct 2021, 09:34
Reviewer Update
Can I please have a reply?? What is going on!! Come in FNB! This is not the FNB standard I’m used to
LH
Lana H's update08 Oct 2021, 14:40
Reviewer Update
We have two home loans with you guys, all of our business is with you, life insurance with you - it is shocking that I must literally now beg for service????????????????????????????!!!!!!!!!!!!!!