RB
Reino B

1 reviews | Active since Nov 2009

18 Sept 2019, 09:43

Just get me my bank card.

How hard is it just to collect a new bank card from the bank. Yes, I can only assume that it is more convenient for most people to receive the card via courier, but as a Consultant thats always at clients, its imposible. FnB charges me extra to get my card from a branch, where i need to sit for 45min to do something that used to take 5 min at a collection counter. So I told the courier company that they can deliver at one of my clients where I would be. But after two messages reminding me that they will deliver in the next hour. They never came. Phoned the call centre and they couldnt find the driver.

So now I am here again sitting at the bank waiting, waisting time.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Sept 2019, 10:45
Official
Good day Reino, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards,
 
Hello Peter Complaints Team 

*** 
RB
Reino B's update18 Feb 2020, 14:19
Reviewer Update
After this, i was told that the brach will make accomiations for card collections....
Im back at the branch for a card and im handed a ticket with an estimated waiting time of 1h23 minutes.