1 reviews | Active since Sept 2016
Just for a pin
<p>I went to fnb N1 City for a new pin for my son's savings atm card, he deactivated the card in error, at the entrance i entered my enquiry into a computer, my number 96 printed and it said that my wait could be 40mins. I waited an hour to to served for a minor service that took 3 mins. No quick service for minor queries. We all had to sit amongst the big issue clients. Whats the point of taking a number for different enquiries when we're all being served in number formation. </p>
Good Day Mrs April,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs April,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)