JUST EXPERIENCE SOME SICKENING EXPERIENCE WITH FNB BUSINESS

Item: FNB (First National Bank)
Rating: 1
Author: Busi S

What a BAD service from FNB Business!!!! I have been banking with them for years and when it comes to servicing and attending to queries, they have the most incompetence staff i have ever come accross. I have been online, on call, face to face branch and still no help

its annoying and disappointing that they have all the advanced technology but the staff arent trained to work on everything gets escalated and no follow up calls, the queries are left unclosed App**** for business account since June and i still have nothing from them...whenever i call i receive different excuses ITS SO ANNOYING TO DEAL WITH EVERYONE BUT THEY ALL CANT ASSIST YOU...AND ESPECIALLY WHEN OTHER BANKS CAN OPEN A NEW ACCOUNT IN A DAY.????

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Replies (1)

FNB (First National Bank)'s replyOfficial

13 Nov 2018, 14:52

Good day Busi Shibodze,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply13 Nov 2018, 14:52

Official