1 reviews | Active since Sept 2016

30 Sept 2016, 13:31

just empty promises as usual,,,

<p>Two weeks ago I opened my new business bank account at FNB Hoedspruit, I personally app**** for a merchant card machine with the Branch Manager himself. My only request was that I have it before the 1st of October because that was when I wanted to open my new retail outlet. This whole week I phoned daily to follow-up every time I was told that someone will phone my back shortly. It’s Friday the 30th of September afternoon and still no machine and no phone call… it’s amazing that from the Branch Manager right through to merchant services no one keep their promises or even has the audacity to phone me back… I pay a lot of money for the business account and demand service now! Be warned if I should lose any business due to not having the machine in time it will not be the last you hear from me…. Ref: W/O322341</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2016, 15:12
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

's update06 Oct 2016, 10:56
Reviewer Update

As expected i've lost multipal sales now still no mashine...! My business partner & I wil now move all our business and personal accounts to ABSA... If I lose business because of FNB they will lose business as well...

Cheers!!!

FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2016, 09:12
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)