Just Don't Care - Couldn't be bothered

<p>I have been trying to upload beneficiaries from one FNB account to my new account with no success. I called the branch but was put on hold for so long that as a test, I decided to drive to the branch while I was still on hold - guess what. I was still on hold when I got to the branch. I was then advised that I must extract the beneficiaries from the old account so that the branch could send to a "higher power" for them to manually load the beneficiaries to my new account. I called customer care who told me it the info could be extracted and uploaded via csv file, the lady was kind enough to email me the details. On receipt of the email, I was still unsure of the process so I emailed her right back to ask for assistance.......well that didnt work! I have had no response even though I sent it to her direct email based on the address she emailed me from.........Honestly, I now put FNB in the same damn bracket as Std Bank! Both are absolutely useless!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Since I am pretty much forced to have a a bank account, can someone please call me now!</p>