SC
Stefan C
1 reviews | Active since Mar 2012
13 Apr 2015, 08:57
just delivery my credit card to the branch
I was in the bank and asked them to deliver my credit card to the local branch and they said they will. Today I got a call that they want to deliver it to me via the courier...After I told them that I live on a farm where the courier can't seem to find it last time it 3 weeks for the courier to find the place even so they come at times when I am not at home or in my farm.. .or they tell you they will come today and never arrive then I have to stop my work for the day and wait for them. We have dirt roads we drive 4x4 to get to the farms and you telling me that the courier with his little car can get here? <br> <br> Just deliver it to the local branch ....
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
13 Apr 2015, 09:36Hello DTBA,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 665254.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 665254.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply13 Apr 2015, 09:36
Official
Hello DTBA,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 665254.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 665254.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
