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Tanya V

1 reviews | Active since Oct 2015

14 Oct 2016, 15:35

Just debiting my accoun

<p>Im in the process of changing from FNB to Nedbank and clean forgot to change 2 debit orders </p> <p> </p> <p>1. Fnb returned a debit of R52.50 and they charged me R185 to return this debit - I immediately paid money into the account to cover the R185 banking fees</p> <p>2. Fnb returned another debit order of R671 and once again charged me R185 to return the debit .. I again paid money into the acount to cover this fee ....</p> <p>3. FNB charged me another R155.00 for my account being overdue due to banking fee after I paid money into my the same day to ensure that the account is not in debit</p> <p> </p> <p>SHOCKING ..</p> <p> </p> <p>because I have a business account and lots of my client still have my FNB account number it is now possible to just close the account .... </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 16:35
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)