GM
Gena M

1 reviews | Active since Apr 2011

07 Apr 2016, 08:28

JUST CHARGING

I have emailed on Monday, again on Thuesday withou anyone getting back to me<br> I have been charged with Returned item for a debt order that i have cancelled last month and stopped it as i did not authorize it. Again it went off and i am charged for the return why is that after i have cancelled the debt order last month R175 i want it to be paid back to my account as i did cansel the debt order with fnb and they allowed the transaction off again.<br> <br> Then i am being charged for 3 Excess items but at the time of the swipe there was money in the account, why did it go off only when there is no money in the account. It is suppose to go off directly R435 has been deducted for it, and i want it back, U made your bank charges go off first and also another problem as i have canceled the one card machine and u did not and i am being still charged for it. R393 u are over charging me on items that u wrongfully debt and not making payment go off immediate then afterwords u charged me for not going through. I am already paying a lot of bank fees and really can not afford to pay charges u just put off on the account. i want it to be refunded. Nedbank can offer me a better bank fee rate then u

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2016, 09:41
Official
Hello gena01,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 901025.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)