JUST BAD SETRVICE. WHY THE INCOMPETENCE

This Complaint is against FNB Insurance.

Multiple calls made to FNB life in the past 6 months and today as-well on 05/01/2023 IVR not getting me to the correct department, trying to fix my policy after months of struggles with FNB Life, seems these guys just can’t get it right. Lies, being blamed for not accepting the policy,which we verbally accepted multiple times, many problems on FNB Life’s end. Lots of wasted time and money spent on the phone with FNB life. Now, 13:55, on 05/01/2023, I called and spoke to Refilwe from FNB Life, completed verification, asked her about my policy status and she transferred me back into your IVR. 14:01, I called back Botshelo - he checked my details, 15minutes on the call, said my Policy is in a Pre-Activated state and refused to verify the policy details, told me he will ask for help and will take 7-10 working days, I asked to escalate to a team leader and after 5min wait, transferred back into the IVR. Such Bad Service from FNB. FNB Life again failed to Activate the Policy we accepted via email and verbally. FNB Life is

DO YOU WANT ME TO GO WITH ANOTHER PROVIDER?