Just bad service all round...SCARY stuff, really

hi, Account opened in November 2014. then advised if I make a deposit, I will receive 5000ebucks. I asked what amount is required, was told ANY Amount (listen to your call records to confirm this) today, was advised otherwise... didn't even bother arguing with the agent... LIE NUMBER 1<br> then was advised to go to the branch to collect card (did the online option of applying) Go to the branch and they do not have my details or my card... was told by the staff that the online process is not accurate and information gets lost. had to do a new application...with then. LIE NUMBER 2<br> filled in forms for overdraft / sent through all relevant docs and signed all paperwork as well as liaising to agents, only to realise, after querying just to be sure, that the overdraft was not open. had to fill in paper work again/ sent all relevant info again LIE NUMBER 3<br> talking to your agents today to query the above and was put through an automated system... it does not recognise my card number, how is this possible. I typed in the last 6 digits and it told me its incorrect. WHAT IS GOING ON...