Just bad pathetic service on Business Forex

For 5 years now we had a global account on our business with FNB. Every year you need to re-apply for authorization to receive and make payments in USD. The previous years this was a formality, I was kept informed at all times and they acted swiftly and took a few days. This year is different, in fact past bad. There is no communication, it has been over two weeks and no person to contact. They refuse to put you through to the back office. I got extremely upset with the last person that answered the phone as they initially refused to put me through to the back office. then they asked me to wait to be put through and 20 minutes later I was still waiting. FNB you service is pathetic and unacceptable. I all my accounts were not with you I would have moved my business today!