CP
Christina P

1 reviews | Active since Dec 2018

06 May 2019, 13:47

Just as useless as other banks. Don't bother.

I recently moved over to FNB and had my bank card couriered to me. The whole process of signing up for an account and getting the card was very efficient, however actually using the card and FNB online banking has been a nightmare. I had to try 3 different methods of activating the card before I could actually register for online banking, and even once the card had been activated, I still had to schlepp out to an ATM to activate the online banking function. I then tried to use the card for a payment and it said declined. I have called the help center ten times to sort out all these issues and waited on the line for 20 minutes each time and I still do not have a working bank card. WHAT DO I HAVE TO DO TO GET A WORKING BANK CARD??? STOP MAKING MY LIFE DIFFICULT!!!

UPDATE: I have now been on hold for 42 minutes and counting while trying to resolve this. Excellent customer service you've got there. I am not an impressed new user at all.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 May 2019, 15:15
Official
 
Good Day, 
 
We would like to sincerely apologize for all the inconvenience caused. 
A follow up to the relevant department has been logged for urgent assistance on complaint ref :  ***NF  who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one)