Hellopeter
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carlyn.obrien carlyn.obrien

1 reviews | Active since Dec 2016

13 Feb 2026, 10:23

Just another dissapointing experience, due to your fault, not mine.

I just app**** for a laptop on FNB Connect, for a mere R149 per month and was declined. Now, I know why, if you look at my complaint as per this linke: https://www.hellopeter.com/first-national-bank/reviews/account-downgrade-issue-resulting-in-arrears-and-credit-score-impact-***, you will see that due to an error from your staff's side, not just my credit score was affected, but also my FNB connect repayment history. If you have a look my repayment history for my previous laptop, I NEVER missed a single payment until this issue with my downgrade happened, and I still spoke to the guy who assisted me that time saying that I hope this won't affect my credit record and requested a letter in support thereof, which I never received, and now exactly what I thought would happen. Your staff mistake, my problem. This is very disappointing. I will go to Vodacom / MTN to get a laptop.

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Replies (1)
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carlyn.obrien carlyn.obrien's update24 Feb 2026, 09:33
Reviewer Update
This is still pending. Your customer care consultant phone a few times during times I was unavailable. I gave my husband's phone number as a secondary number in case they try me again (the first time) and then if not try my husband. The last few times they only called my husband when he was not available but didn't even attempt to call me. Then closed the ticket as unresolved.