Just a number

Fed up with just being a nunber, mybwife and i Walked into the Lynwood branch, Pretoria East on 18bAug.

We requested to close our accounts. Pathetic service, first they, and I quote " we want our money back" for an overdraft. I paid the overdraft immediately inb5he presence of the bank owner. She confirmed receipt as I made an immediate payment from my new bank which she confirmed was received. Not like FNBs immediate payments which takes a day to reflect. Never the less I digress. There were apparently card payments not retrieved by the merchants, not forgetting the cash was withdrawn from my accounts already so none of my business. We had to complete forms because they needed to email this to another department to investigate. I was told my the person named INNOCENTIA that she would definitely keep us in copy with all mails relating to this issue.

Needless to say to date still no email or calls. Which I effected.

I will be going to the ombudsman of any further bank charges are incurred due to FNBs utter lack of follow up. Having a private banker is also a utter waste of time. My private banker is never available and when I ginallybgit through to her I asked what's the best way to close my accounts, her reply was best to go into the banks. R500 x 3 per month for bank charges for this ****.

Stay away