1 reviews | Active since Jul 2017

14 Jul 2017, 09:31

Judgment passed on closed account, emails just get ignored

<p>My husband closed an account with FNB in March and got confirmation via email. In April a judgement was passed against him for non-payment on the closed account. We have emailed the proof of the confirmation that the account was closed to the legal department and asked them to urgently recind the judgement but the phone number for the legal department does not connect and our emails are just ignored week after week. It is completely unacceptable for them to not address this as it impacts on us and should never have been done in the first place.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jul 2017, 10:36
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***