Judgment passed on closed account, emails just get ignored
<p>My husband closed an account with FNB in March and got confirmation via email. In April a judgement was passed against him for non-payment on the closed account. We have emailed the proof of the confirmation that the account was closed to the legal department and asked them to urgently recind the judgement but the phone number for the legal department does not connect and our emails are just ignored week after week. It is completely unacceptable for them to not address this as it impacts on us and should never have been done in the first place.</p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
