LN
Lebohang N

1 reviews | Active since Nov 2015

23 Nov 2015, 22:44

Judged for being unemployed

on Saturday the 21st my Sister and I went to FNB in Vereeniging. she wanted to make an enquiry so did I. I asked the lady whether I will be able to open a new account because i am still paying of the other one. she said to me where am I going to get the money from, she also went on to say that I am a PRO that doesn't get paid, when i advised my sister against a credit card and a temporary loan which she wanted to give her. her comments made me sad because have a diploma in PR. She started judging me and asking what I was thinking with so much debt. I told her that I did not want to talk about it because I have already made arrangements. she went on to talk about my bad account and all I wanted was a yes or a no regarding opening an account, i felt humiliated because i am unemployed. she spoke to me like i didn't matter

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2015, 09:03
Official
Hello tshimoloho,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 818615 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)