Joke of Customer Service

I recently joined FNB and it's been a nightmare from the get go. Customer service is almost non existent. I app**** for the fusion premier account and the consultant gave me wrong information and had to get a different consultant to call me who was helpful and cleaned up the mess caused by the first consultant. I then got my credit card from the branch only to find out my credit card facility was declined because of documents? Nowhere was I informed my documents were declined. How did I get a credit card if it was declined????? To date my credit card facility shows R0 nothing has been done even after I resubmitted my documents again. I also ordered a device on the Connect store on 25 Feb 2025 and too date I have not received any update other than it was sitting with salary switch. Absolute poor communication and poor customer experience from my side. Regretting moving to FNB