1 reviews | Active since May 2017
Join a bank to get ****** R5000+
<p>I left my previous bank and joined FNB. I went to the banch to activate my cellphone and internet banking. The consultant mixed up the last digit of my cellphone number with an unkown number and the person decided to buy airtime and also withdrew money through ewallet. when I realised that the confirmation sms, I started to worry and decided to use the internet banking to see what is happening with my account. The internet banking was not activated yet but I had a user account showing me the cellphone number, I changed the number to the correct one and I recieved sms confirmation. I called the FNB helpline and explained what had happened and the person that I spoke to confirmed the transactions that took place on my account. I went back to the brank to report the incident. The consultant called the ***** depertment and they requested that I open a case and bring the case number so that they can investigate the issue. A month later I went back to the branch to enquire about my case, I was told to write an email to the ewallet depertment. It's been 3 month and they don't even give me feedback, everytime I have to call them and find out what else I need to submit.</p>
Good day Ms. mavuzasa
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. mavuzasa
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
I still haven't recieved an answer on my money, all I got was a lazy report which was taken from the activity log and a call from the branch manager who said she will get back to me. firstly the bank consultant was the one who created the cellphone banking and internet banking for me, had I not tried to use my internet banking account, the all my money would be gone. I'm really disappointed in the response I recieved from the bank because it showed me that my money is not safe since the bank staff can give my account away to some rendom stranger to use as they please.
I still haven't recieved an answer on my money, all I got was a lazy report which was taken from the activity log and a call from the branch manager who said she will get back to me. firstly the bank consultant was the one who created the cellphone banking and internet banking for me, had I not tried to use my internet banking account, the all my money would be gone. I'm really disappointed in the response I recieved from the bank because it showed me that my money is not safe since the bank staff can give my account away to some rendom stranger to use as they please.