aK
abdul K

1 reviews | Active since Dec 2014

29 Jan 2018, 13:12

Jeopardizing my future home

I app**** for smart home loan backed by our pension fung mgf what an awful experience Been declined twice been told me only 60% overtime taken into account data capturers not entering correct values for affordability jeopardizing my future and life saying I have cons*****s I have submitted paid up letters requested by them only to find out later the same same result no one can advise on how to get an approval just a mere decline letter and thats it

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jan 2018, 13:54
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

aK
abdul K's update29 Jan 2018, 19:22
Reviewer Update
Thank you for the above mentioned, I await reply from the relevant department and will post the outcome
aK
abdul K's update31 Jan 2018, 10:26
Reviewer Update
Good day I would like to publish my gratitude by saying fnb has redeemed themselves, making my family's dream come true i am so grateful words cannot explain! A big thank you to Naomi Petersen you are awesome from customer care fnb. I would also like to thank Faheem Moodley. Finally a big thank you the smart housing department to both the mangers Sipho Maseko and Andile Mayoli you all have made my dream come true I wish you could see the look on my family's faces you have brought joy to our lives. God bless all of you for this good deed
aK
abdul K's update08 Feb 2018, 21:38
Reviewer Update
I spoke too soon now I am being victimised In terms of closure looks like that's the price I'm paying for using this platform as a corrective measure,so people are not allowed to complain and share their experiences and views. Now I face the repercussions. I have been asked to forward proof that I have been approved in terms of a mortgage loan and to support this statement I have submitted two supporting documents from two seperate reputable firms, (attorneys) one being from the seller of the property which is mentioned on the otp a statement of account and tax invoice the remainder of the loan amount reflects as a Cr and the other firm being my mortgage loan lender bond registration attorneys which gave a confirmation bond letter incl bond number all the relevant info, I mean would I even posses these if I wasn't approved?? And more so there is sufficient contact numbers and clearly state PLEASE FEEL FREE TO CONTACT US, SHOULD YOU HAVE ANY QUERIES. if someone can relate to this please reply I AM TRULY EXHAUSTED BY THIS PROCESS THE AMOUNT OF TIME AND AIRTIME SPENT and still not resolved.
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2018, 12:55
Official

Good day arkhan19,

Thank you for your posting and bringing this to our attention.

I am disappointed to hear that your complaint had not been resolved. I have escalated your comments to a FNB Home Loans manager and have requested that they be in contact with you.

Please accept my apologies for the treatment and inconvenience you are experiencing.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

.