1 reviews | Active since May 2013
Jennifer Dladla & Palesa Malefane - utter lack of service/inability to respond/shocking attitudes
The space here is not long enough to explain the issue at hand, however I feel the above mentioned individuals clearly are not concerned about customer service.
FNB has not reversed slow lounge entry fees (when I met all the necessary criteria for there to be free entry) and it has taken 3.5 weeks and the matter is not resolved.
I get cheeky emails from Palesa. Don't get responses from Jennifer.
I am a private wealth client and at this stage I am not sure why I am paying fees monthly?
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)