January issue not resolved and we have another FNB stuff up. Wish me luck.

On 23 July I phone FNB Card division to say I cannot add a card number to my banking profile to pay the Director of the business. I have power of attorney over the account. Card division said the last 4 digits must be 9000 not 9053 on the card. It worked and I paid R43000 into the account on 24 July. 1. On 30 July I phone business banking to say the money is off the account but not credited to the Credit Cad. She advised that she has sent an email to Card Division to release the money. 2. Two and a half hours later I called back and and told the instruction was sent and the money is released. 3. Two hours later I again called to say there is no money 8n the account. I was assured It would be sorted and she would call me back. 4. Today I called again and after the same process I was told there is no supervisor/manager available to assist - call back on Monday. I advised that the Card Owner is in Uganda and needs the money. Further, the Card Holder is paying interest on that R43000. What happens there. Call back on Monday OR get the Card Holder to phone Card Division - to fix a problem which FNB has caused. The client is expected to call help desk fro Uganda. I have already spent nearly an hour on my mobile phone trying to get a resolution.