January Break for Loan - Just Another Scheme

Good morning. This is related to my personal loan, as well as the 'Take January Off' service related to my loan.

I had noticed before on Hello Peter that people were complaining about not receiving their month off, despite meeting all the criteria. I got worried, and contacted FNB via the mobile chat. I mentioned my concerns, but I was assured, repeatedly, that as long as I met the criteria, there would be no payment for January.

Yesterday I logged into my FNB app, and noticed that the loan amount outstanding had gone up, and that a payment is expected for this month.

I will not put money into the account. I will not make a payment this January, and I expect it to be amended so that it doesn't require a payment for January, because I am NOT in arrears.

I feel insulted. I have praised FNB to friends and family for great service in the past. I have lost a lot of my respect for this institution. The WORST of it is that I was told, "Don't worry, it won't go off.".

Please contact me as soon as possible about rectifying this.

Thank you.