Jacques Cilliers i will not be bul**** by your people

I placed a complaint with FNB last week regarding the issue i ahd due to lack of proper monitoring of their building. The branch manager of the Alberton branch contacted me and wanted to know what happened and i drove there last saturday and spoke to a branch manager that promised to escalate the matter to HQ. I then receive a letter from Yasmin Kadwa that tell me that FNB will not take any responsibility. I wrote back to her and she was abrupt and condescending to me by saying the following that she is surprised that i want someone to contact me when i have has a sit down with the branch manager. Im actually surprised by the tone of her letter because the last i spoke to the manager he has escalated the matter . Yasmin Kadwa must not deal with me like the issue that i have raised is nonsense and dismiss me like that and honestly thats not what i expect from my bank. Live up to your " HOW CAN WE HELP YOU" slogan instead of having robotic legal consultants that fail yo consider their customers feeling instead treat you like trash. I ask that Yasmin should not deal with my complaint and she needs to learn soft s****s training. For that matter i will not take this matter laying down and whatever social media platform available to me i will use it. I cannot be bul**** like that. Isent an email to Jacques Cilliers, George Tshabalala and Tasneem Mathews and i guess my matter is not important enough to be attended by executives.