I've never experienced such bad and pathetic service at FNB

Don’t know what is going on at FNB. I've never experienced such bad and pathetic service like i have over the past month. I truly concerned that there must have been a change in management or staff or something to explain such a poor service. I'm now seriously considering changing banks, after being an FNB client for more than 15 years. I recently sold and purchased a new home. Had to get bond cancelled and new home loan in place. This process was completed but only after 100's of emails, calls transferred from person to person, etc. I still have one matter that no one has given me clarity on to date (ie. with regarding to attorney cancellation fees). My private banker was straight out useless so i requested that they change him , which they did. I now have a new banker, who is not the best either, she tries to help but only replies to emails in the afternoon and seems like she just forwards emails to other departments for help...(which i can do myself). I also app**** for a new license disc. A week later, no one can give me feedback. Payment was made via nav tool, yet still to date, no response. These are 3 different matters and all have been handled poorly!! I'm not sure what else to do but move banks. In this day and age, we all expect prompt real time service. We have the technology and means to do so!