iTunes Voucer Never Received

If I could give them 0 stars I would! I purchased an iTunes voucher via my FNB app on the 12th of April 2020, and I still haven't received my code via email. When you try to call their call centre they tell you to try out their new chat service... when you eventually chat with someone, they tell you to call the call centre... I MEAN... WHAT IS THE POINT??? Remove the chat service then! After numerous calls (If someone can't help you they simply hang up the call or put you through to another department, like Ebucks?) someone said they would sort it out for me. On the 15th I received a sms message stating that the iTunes voucher code was successfully sent to my email address... I AM STILL WAITING! Yesterday, 16 April I called again (Same story, the 3rd time I phoned someone was actually "able"/willing to help me). I was told she would look into the problem and phone me back within 30min... I AM STILL WAITING!!!! It costing me airtime every time I have to phone and hold the line FOREVER!

It is really scary to think that one is actually trusting these people with your money!

I double checked my email account, there is NO problem with my account, I'm receiving all other emails.