Itumeleng Molapo gave me a very terrible service

I have logged a call with FNB on the 9th January 2020, where i was ****med money. I was told by FNB ***** department that an investigator will contact regarding my claim. about a month now no one has ever phoned me whether to acknowledge my claim that i have logged or someone to introduce him/herself as an investigator who will be dealing with my case. Last week I picked up a phone and phoned ***** department, i was told that Itumelang Molapo is the consultant dealing with my case. I informed him that i have been waiting forever for him to give me a call for an update or what i need to do. He didnt even acknowledge that not even an apology for not phoning instead he will told me he is just waiting on confirmation if the other account has been closed or not as he requested , in the inner me i am asking myself how come he has taken so many steps without speaking to me , informing me , nor checking what i would like to do but he chose to take the most easiest way out. He then told me that he will phone me later in the day to advise of the out until today a week later nothing from Itumeleng Molapho, you can tell he has absolutely no interest in this case, infact from the first day i spoke to him he never showed no empathy. It was just like lets get over and be done with this call already. There was nothing concrete he gave me nor full update , nor questions nothing. I am highly disappointed this is really terrible infact Itumelang has given me such a pathetic service that i still ask myself why did he even accept this case because its really clear that he has not interest in it.