It’s true that you racially profile clients and exclude black people from credit benefits

FNB I’m very disappointing with the treatment I’m receiving from you

Firstly I have 2 business accounts with you , I get paid to both accounts 8 times per each month

I sent credit application via your app in December 2023 , you never responded until I phoned you to follow up in February 2024

Your agent told me you did not see my application hence no one contacted me , it’s a lie that you take 5 days to respond

After my follow up call Lindani Nkadimeng phones me and we discussed credit options available

I mentioned that I would prefer overdraft option. He asked me to send him a payment confirmation with MTN for my contract , I did send the information via email to him as requested

He started to ignore my communication , he did not even note my email

This week in March 2024, I phoned FNB to follow up, your agent told me my query has been closed , it’s showing that I was given feed back

She also told me that I’m not allowed to contact credit department , they are not contactable

Your behavior is giving ****** , it’s true that you racially profile black people and intentionally exclude them from credit benefits