BI
Bernice I

1 reviews | Active since Sept 2018

05 Jun 2024, 12:58

It’s the attitude for me!

I had never spoken to someone who does not care for rendering a service like the person who just helped me @FNBConnect. I assume his name is Salano because not even that did he want to really provide me with.

I called with a simply question but instead was spoken to like he had no time to help resolve my query.

I have never received such terrible service from FNB before and I am in utter shock.

I asked that he transfer me to his manager and I was kept on hold.

Please can someone who cares for the clients call me?

Thank you, Bernice

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Replies (1)
BI
Bernice I's update07 Jun 2024, 09:58
Reviewer Update
Dear Fiona,
Trust this email finds you are well.
I appreciate you reaching out.
My call with him was a definite 10.
Dumisani was polite and helpful, answering all my questions professionally. The call experience was the excellence, I have come to expect from FNB.
Thank you.
Have a pleasant day further.
Warm Regards,
Bernice