IM
Ivy M

1 reviews | Active since Jun 2012

22 Jul 2015, 14:05

ITS THE 15TH DAY STILL NO ACCOUNT OPENED

I have contacted FNB on the 6th of July trying to open a business account ,I was then asked to send documents which I have submitted to them ,I call them on a daily basis from the 6th till date I have not received any email about account opening ,al they say is send this document ,3 days later i follow up they tell me another one is missing or i'm missing a signature on a particular page ..its now the 15th day ,gues wat I get ?? an sms saying a card number ending with 7209 has been cancelled 22 July ,whats been cancelled cos I never got an sms about any activation or anything,Ok.. the I call the call centre which tells me they cancelled because i could not confirm the address...wait ive send proof of address and company documents has the address as well ...did anyone call me no..its just me chasing the call centre that tells me they escalating the issue to account department which we cant speak to as they very IMPORTANT ..SO WAT NOW?? COS NO ONE IS CALLING ME ..OH WAIT CALL CENTRE MUST NOT EVEN TRY COS THEY JUST ANSWER PHONES THEY DONT OPEN ACCOUNTS .URS TRULY.... MS GATVOL AFTER 15 DAYS OF TRYING

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2015, 14:26
Official
Hello ivym,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 726039.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)