It's so hard to open an account with FNB

18 May 2018: I visited Cape Gate branch to open an account. I received an sms stating that the account will be opened within 48 hours.

29 May 2018: Could not register for internert bacnking.Logged a telephonic request, and was advised that the card that had been provided to me was a cancelled card - Ref ********** Q was logged to resolve the issue, but no one has contacted me.

02 June 2018: I went to Cape Gate branch and informed the usher/person in the front about my dilema. I was told to take a number. The bank was so full, and after waiting a while I went straight to the manager who assisted me immediately. She was very helpful in trying to get the matter sorted. I explained the situation about the card being a cancelled card, and was advised that reason why my account was not opened was because of my proof of address being outdated. I provided the relevant proof and the whole process had to be done over to open the account which was very frustrating. When I was done and ready to leave, I checked with the consultant whether I would be able to use use the card. After all the back and forth, I was informed that the card was in fact a cancelled card (which I made clear initially). Then the whole process had to be done over for the third time ... again. Totally ridiculous. They claimed to have sorted out everything, and the manager said will phone the Call Center to inform them that the outstanding documents have been received and phone me afterwards. I did not receive a call from her. I just took it for granted that she would straighten the matter out, considering that everything was such a mess.

05 June 2018: I tried to register for internet banking, but my new card number is invalid. It seems like it hasn't been activated yet.

How long does it take to open an account, and why is no one taking responsibility request? I need to withdraw my PayPal funds. If I don't do it soon, the money will be sent back to the sender.

I just want this resolved asap please!!!!!