It's not our fault

I bank with FNB not all the side things you guys have going on, so when an ATM swallows all my cash for a deposit then say that the transaction was unsuccessful not returning my money, I would expect it to be put into my account ASAP.

I mean what else am I paying these bank fee's for.

Now I have to wait an hour for a consultant and loose a client because I can not make it on time due to your ATM being incapable of doing what they are supposed to.

You branch staff's utter disregard in the matter and not actually knowing what to do is even worse. Then I tried the chat app and I get told I must call the ATM people.

After dealing with all of these people who do not seem to know how to do their job I now have to wait a few days.

So to cap this off my money is not in my account & I have now lost a client due to FNB.

So now you tell me how are you going to help me because from all of this you are just hurting me.