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renee H
1 reviews | Active since Mar 2010
10 Feb 2015, 08:32
Its nearly a month - please sort out
This Saturday will be a month since i logged a potential Ombudsman Complaint with FNB Credit Card Complaints division. They have 20 working days to respond. Nobody keeps you appraised as to what is happening - is this Customer Service? I mean, a whole month to sort out one query?
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FNB (First National Bank)'s replyOfficial
10 Feb 2015, 12:31Hello reneeh,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply10 Feb 2015, 12:31
Official
Hello reneeh,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)