1 reviews | Active since Nov 2017
I'ts impossible to do business with this bank as a foreigner
I've spent the last four weeks and countless (international) phone calls and emails in search of someone in this organisation to update foreign contact details. Not inContact, Internet Banking, Business Banking Desk, the branch where the account was opened or (surprise) the business banker assigned to the account can assist in updating contact details.
Surely if these simple tasks can't be managed, this bank shouldn't be trusted to manage people's money. If this isn't solved within seven days I'm banking elsewhere.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
