It's hard enough fighting cancer, I don't want to fight for service or basic communication

FNB LIFE Insurance has offered the worst customer service and claims experience ever! After submitting a dreaded disease claim for breast cancer in June 2024, they have been exemplary at not doing anything to get this claim resolved. Feedback is provided via the complaints process, there is no follow up, there is no communication. Phoning the call center takes ages to speak to an agent, and then the agent tells you they cant help you. You need to speak to the person dealing with your claim and they are only available via e-mail. Sending an e-mail only gets you the following response, and that is where it ends: "Good Day Thank you for contacting FNB Life. Your e-mail has been received and will be attended to soonest. Our business hours are Monday to Friday between 08h00 and 17h00 and Saturdays between 08h00 and 13h00. Regards FNB Life - Claims Administration" Following a complaint, on 10 January I spoke to Karabo.Sekhukhuni and asked that they listen to the calls pertaining to the policy but to date I have not received any further feedback. I must say they are spot on at deducting the premiums, but a disgrace at offering the service you pay for. This has been a terrible process during a terrible time in my life when I have to focus on fighting cancer. I should not be fighting for service, feedback or basic communication with a service provider.