'Its being processed as we speak"

Item: FNB (First National Bank)
Rating: 1
Author: Juan M

That's all I hear every single time. 1 week later.

On the 28 Feb I app**** for a Loan and I received my quote and signed and returned it. I then received my message on the app your application is successful and the loan is on its way and will receive notification. 1 week later still no notification or call from fnb, I have called basically every day and I get told we processing as we speak.. I sent e-mail still nothing. I called this morning again.. Its being processed as we speak.

I'm seriously getting frustrated now..

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

07 Mar 2019, 15:03

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply07 Mar 2019, 15:03

Official

Juan M's updateReviewer Update

08 Mar 2019, 09:40

I thought feedback means keeping the person up to date, with progress of the complaint. Will I need to wait another week. #JustAsking

Juan M's update08 Mar 2019, 09:40

Reviewer Update

I thought feedback means keeping the person up to date, with progress of the complaint. Will I need to wait another week. #JustAsking