1 reviews | Active since Jun 2016

21 Jun 2016, 09:32

Its been almost a month

<p> </p> <p>Please be advised that I am now going to be taking my business back to Nedbank where I had it before WITHOUT any problems. I was the dumb one thinking it was clever to move my business account over to the same bank as my personal account and I have had nothing but ****.</p> <p>I opened this account up at the end of May 2016... 10 minutes is a lie! I have had my documents lost I don’t know how many times and even the documents that get submitted by the staff in FNB itself are not good enough... I resubmit documents yesterday as I was told there was a problem with them and now I need to fill out more forms that have been COMPUTER GENERATED WITH MY NAME PRINTED IN THE BLOCKS ALREADY as apparently it is only my initials on the page. I am sick and tired of these childish run around games that people think are fun to play. Out of pure principle I want to even take my personal account to another bank.</p> <p>I have business to conduct, I have projects standing because I need to take my proof of bank account along with the rest of my forms needed in a safety file before I can start working... My staff are standing, everything is standing and it’s all because of my business account taking longer than 10 mins through FNB... who is going to refund me for business lost?? Never mind just for the day, try virtually the whole month.</p> <p>This is disgusting.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2016, 10:00
Official

We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.

Do expect communication from one of our subject matter experts very soon.

We apologize for the inconvenience caused. Your complaint reference is 945071

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)