It's a ****, I am defeated by FNB

This bank is a ****. I have opened a cheque account many years ago until I cannot afford it anymore. I am now under debt review, I canceled it to get one that I can afford. I told K. Sithebe about my situation in 2019 and to open a new account. He instead opened another cheque account and advice me to deposit money to get it activated. I didn't think then because I was under a lot of stress.

Later on, I have visited another branch in Northgate indicated that I was not happy with K. Sithebe's services. I relayed my story to them and promised to help me. They even sent him an email to close the account. He called me to ask me isn't what we had agreed upon, I told him no.

This year, I went to FNB to complain about something else which were not resolved for years, then I came to realize that the second cheque account opened by K. Sithebe is in arrears of +/- R3000 and again I am still paying for the initial cheque account because it is under debt review.

My debt review consultants made an agreement with FNB, however, my overdraft is not shifting as the money is being allocated to the wrong account instead. So, I am actually defeated with FNB, they just want to finish me off.