LP
Louis P

1 reviews | Active since Dec 2013

17 Feb 2015, 08:38

its a lie, you cant switch to FNB

I have been trying to switch to FNB for about a month now. I did the application online. I was phoned and I said I would pay to have my card delivered because I don't want to go to a branch. I was sent a card that was cancelled.<br> After about a total of 3 hours on the phone across multiple days and calls I just gave up and so did FNB. I keep getting told my card will arrive shortly. I keep getting told its because I canceled the card, why on earth would I cancel a new card that I have not received yet!!!<br> <br> Anyway, I guess I should just stay a Steve...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Feb 2015, 10:03
Official
Hello UnhappyIam,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 625833.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)