Its 2024, get with the program FNB

I called in to get a home loan statement or transactional report, I get told that you need to use Internet Banking or the app. I tell the consultant that I would love to but because I do not have a main account your system prevents me from doing this. She tells me that I have to go to the branch. I tell he that this is unreasonable, that in 2024 you do not send statements and that you are making customers jump through so many hoops for a piece of paper. I must now take off work to go sit in a branch for something you suppose to send on a regular bases? This is exactly why I need the statement as I am trying to leave. I ask to speak to a supervisor. She tells me that there is not one and she must put in a request and ill be contacted in 48 hours lol. *** FNB. I am going to log a complaint to the banking Ombud. This whole small experience is a nightmare. The consultants name was Palesa B.