#Items paid no funds - still no resolve from my original complaint

I AM STILL WAITING FOR THE R495 TO BE PAID BACK INTO MY ACCOUNT AFTER RECEIVING A CALL BACK FROM FNB ON TUESDAY THE 30TH SAYING THEY ESCALATED THE MATTER...NOW I SEE THERE IS AN ADDITIONAL R180 #ITEMS PAID NO FUNDS!! WHAT THE HELL THERE WAS MONEY IN THE ACCOUNT WHEN I MADE THE TRANSACTION. YOU ARE TAKING A TOTAL OF R 675 FROM ME FOR WHAT!!!!! WHEN I MAKE A PAYMENT THE MONEY IS DEDUCTED OF FROM MY AVAILABILITY AMOUNT WHICH MEANS ITS ALREADY ACCOUNTED FOR WHY SHOULD I GET PUNISHED IF THE PAYMENT LAYS ON PENDING FOR 4DAYS!!! I WANT MY MONEY BACK ASAP!!!! YOU ARE *****ING MY MONEY