#ITEMS PAID NO FUNDS FNB ****......

This is my final straw on this matter. After countless calls being reverted to agent after agent and using the fnb secure chat to try and resolve my problem, all I get is reasons for why my money is deducted.

I am not one to complain however when I've been charged more than 1200 for transactions that I knew I had money for them in two days apart

In Dec 2022 I paid for items which I had money for as I usually only transfer for what I need on that day due to alot of people cloning cards.

I never keep all my money in one account. I then get charged R580 for 3 items unpaid and again the next day for 630 for 11 items unpaid.

This is absolutely shocking as to why fnb would do that. Bare in mind I am a teacher and try to budget all I have.

Yes there are occasions where it declines due to funds not there but as soon as I move the funds back I get charged with items unpaid.....

The worst part of this is fnb consultants have no sympathy, it's like they know people are unhappy about this and its like they recited what to say to these people.

I got told that I was shopping in December and didn't have money and a minus in my account from which I fixed right before I paid for these items.

For someone to say that and not explain why it's almost 1200. Do they just choose how much and decide from there.

I need my money reversed as I had money to give,

This is unacceptable for fnb to just choose what to take when we are here working our a### off to just get by.

This needs to get resolved ASAP or I will change banks.....

Regards Disappointed teacher of South Africa